Return & Refund Policy

Food Items

Due to the perishable nature of our products, we cannot accept returns of food items under any circumstances to ensure food safety and quality standards.

Non-Food Items

• Returns accepted within 14 days of purchase
• Items must be unused and in original packaging
• Include original receipt or order number with your return
• Customer is responsible for return shipping costs unless item is damaged or incorrect

Refund Process

• Refunds are issued to the original payment method
• Processing time: Up to 10 business days after receiving your return
• You will receive email confirmation once your refund is processed
• Shipping costs are non-refundable unless the return is due to our error

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

1. Contact us within 48 hours of delivery
2. Provide order number and clear photos/video of the issue
3. We will review your claim within 2 business days
4. Upon approval, we will either:
   • Ship a replacement item at no cost, or
   • Process a full refund including original shipping charges